Refund policy

Return & Refund Policy

Last updated: [06/02/2026]

At [Globex Kitchen], customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original packaging

  • The return request must be made within [7 / 14 / 30] days of receiving the product

  • Proof of purchase (order number or receipt) is required

❌ We do not accept returns for:

  • Used or damaged items (not caused by us)

  • Products damaged due to misuse

  • Items marked as Final Sale

2. Refunds

Once we receive and inspect your returned item:

  • You will be notified by email

  • If approved, your refund will be processed within [3–10 business days]

  • Refunds are issued to the original payment method

⚠️ Shipping fees are non-refundable, unless the return is due to our error.

3. Exchanges

We only replace items if:

  • The product is defective

  • The product arrived damaged

  • You received the wrong item

If this happens, contact us within 48 hours of delivery with clear photos or videos.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Personal care or hygiene products (if opened)

  • Digital products

  • Items damaged after delivery

5. Order Cancellations

  • Orders can be canceled only before shipping

  • Once the order is shipped, cancellation is no longer possible

6. Return Shipping

  • Customers are responsible for return shipping costs

  • We are not responsible for lost or damaged return shipments

  • We recommend using a trackable shipping service

7. Contact Us

If you have any questions about returns or refunds, contact us at:

📧 Email: [globexecom@gmail.com]
🏪 Store Name: [Globex Kitchen]